Travel Booking FAQS
Take a look at our answers to frequently asked travel booking questions from our customers
Can I book online and with an agent?
Yes. An intuitive multi function booking engine available across all devices Or book with an agent by phone, email or chat. Or a bit of both our systems are fully visible across the platform
What devices can I book with?
You can book online and access an agent on any device. desktop, tablet, mobile (as well as phone, email and chat)
What products can I book online?
You can book Flights including low cost carriers, Hotels, Car Hire, Rail – UK, European and Amtrak, Car Parking, Transfers
Do you offer Out of Hours assistance, can I always speak to someone?
Yes. Our team are available 24/7 Our core business hours are 8:30am – 18:00 Monday to Friday. Outside of that our out of hours service is available to support all urgent travel.
Can trips be approved?
Yes. If a trip needs an approval then we can automate the process and set the rules for when approval is required. Contact us to learn more.
Can our travel policy be applied
Yes. Our systems can be programmed to include any policy you can verbalise, be applied to different groups and include exceptions as needed.
Can we book our own company corporate rates?
Yes. If you already have agreed rates with Airlines, hotels and business travel suppliers you can access and book those both online and offline
Do you get better fares and rates?
Yes, sometimes. As a global organisation we have negotiated rates that we share with you. UNIGLOBE are of a size and importance that we get access to corporate and discounted fares/rates.
Will I accrue company and personal rewards?
Yes. loyalty schemes both personal and business are included in all bookings automatically. Any qualifying bookings will accrue points - note heavily discounted rates do not always qualify for points.
Can I book a hire care without needing to produce a credit card?
Yes. with your company permission we can issue a full credit voucher that is is accepted as a guarantee negating the need for credit cards at the collection depot.
What happens if I don't travel?
Our systems monitor ticket use. if a ticket is unused and the terms and conditions allow you will automatically be credited any residual value
Can I change my booking?
Yes, of course subject to the terms and conditions. You may incur charges to do so from the supplier. Uniglobe do not charge you any fees. Some bookings can be changed on-line. Typically changes must be processed with an agent as we need to calculate change costs, residual values and differences in fares.
What Currencies are supported?
All major currencies are possible. GBP, EUR, USD, PLN, SEK are our standard operating currencies. Others on request
To book a demo with our team please click the link below.